Client Coordinator Kansas City-Plaza

Client Coordinator

Part Time • Kansas City-Plaza

At Pure Barre we believe in building a studio community that empowers and inspires the lifestyle and fitness goals of our members. Are you ready to raise the barre in your career and become part of our exceptional team?

Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
Job Responsibilites:
  • Drive studio retail sales by actively showing members retail, having them touch it and try it on
  • Follow the Daily Barre Routine checklist for every shift
  • Prioritize calling new leads within 2 minutes of their inquiry
  • Book leads into an intro class (or classic if needed) within 48 hours of their initial inquiry 
  • Gain GONE keynotes for every prospect
  • Ask the question “why now” to every prospect to determine their urgency and needs
  • Personalize all calls, voicemails and text messages to give the client the best experience and build a genuine connection
  • Follow pre intro and post intro checklist/ SOP to ensure the highest quality and conversion
  • Manage memberships in Club Ready Platform
  • Run the past due report daily and reach out to past due members to avoid them going into collections or adding the late payment fee
  • Review all SOPs provided by studio management, ask questions on promotions that need clarification. Watch any related video content
  • Communicate to the Sales Manager(s) any concerns with members (cancels, freezes, etc) immediately so that they can handle appropriately
  • Complete cleaning duties on daily cleaning checklist- every surface should sparkle
  • Maintain organization and cleanliness of studio- if the floor is dirty, clean it up even if it’s not on the checklist for that day/time
  • Enforce studio policies and procedures regarding late entry, membership cancellation, freezes, etc. in a supportive and empathetic manner
  • Always maintain a professional appearance, must wear athletic clothing during shifts (no baggy hoodies or sweatpants)
  • Must wear Pure Barre branded apparel (hat, shirt, jacket, etc) for Intro class shifts
  • Give clients the best Pure Barre experience at every encounter plus 1% more
  • Take a minimum of two (2) classes/ week, more recommended. This helps build a deeper relationship with the clients and allows you to describe the workout from personal experience
  • Attend grassroots and marketing events as needed
  • Track member milestones and prepare celebrations (card, sign, board, etc.)
  • Gather social media content (pictures, videos, testimonials)


REQUIREMENTS:

  • Excellent sales, communication, and customer service skills required
  • Must have genuine hospitality and passion for people
  • Goal-oriented with an ability to achieve sales in memberships and retail
  • Ability to learn and use the Club Ready software system
  • Must be fluent in English and have excellent communication skills via in person, phone and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability


Physical Requirements:

  • Must be able and willing to perform light- heavy cleaning tasks
  • Must be able to lift up to 30lbs


RESPONSIBILITIES:

  • Provide top of the line service to all new and existing clients
  • Execute sales and hospitality process of first time client experience, follow up, and close
  • Maintain acceptable level of personal sales production
  • Work collaboratively with studio management and franchise owner
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
  • Assumes responsibility for developing selling skills
  • Maintain brand standards and initiatives


Benefits:

  • Leave the stuffy clothes behind, it’s all leggings and athleisurewear!
  • Work a non-traditional structured schedule
  • Complimentary Unlimited Membership for your use
  • Two friend/family discounted memberships


Job Type: Part-time


Benefits:
  • Employee discount
  • Flexible schedule


Schedule:

  • Day shift
  • Holidays
  • Evening shift
  • Weekend availability





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Pure Barre Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

our core values

technique
Our innovative, expertly-mastered techniques are taught with precision and intention.
empowerment
We power the mind and body to create positive change and strength.
authenticity
We are truthful with ourselves and each other, and are comfortable in your own skin.
community
Inclusive and encouraging, we celebrate our achievements and collective strength.
healthful
We seek and celebrate continuous improvements.